Our processing time is now 10 business days, up from 2 to 4 business days. We’ve slowed down because of
a. The Labor Day holiday break.
b. Working through refunds/replacements for UPS orders. As we stated in our last email we discontinued UPS as a carrier due to the high amount of delivery errors. So we’re having to replace and re-ship several of those packages.
c. Pandemic-related supply issues. We had this problem last summer and unfortunately it’s flaring up again. There are shortages of the containers we ship our butters in, and it’s slowed our production.
We’re also a bit backed up on customer service queries. We will get through all of them by Friday. If your need is urgent please call us at (312) 448‑3343 between 9 am and 5 pm EST.
Thank you for your patience as we work through the backlog!
Our Buy One Get One Free sale is still live! Just enter coupon code BOGO at checkout. The coupon doesn’t add items to your cart. For every two items you purchase it eliminates the cost of the item of equal or lesser value. So add everything you want to your cart, and then let the coupon do it’s thing.
And remember that Afterpay is now available. Shop now!